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Frequently Asked Questions

 

What do I need to check in?

Please bring vaccination records, any medications required, food, emergency contact numbers and any personal items. You may bring beds, chew toys, bones, or any manageable item that will enhance your pet’s stay. We ask that for your pet’s safety, do not bring any glass or ceramic items. (while we take every possible precaution to return all belongings in the condition they were received in, we recommend cherished items stay at home).

What should I expect after my pet’s stay?

Your pet is about to have the best time ever and meet so many new friends. With that being said, they may sleep a little more when they get home or want extra dinner or even eat less. All of that is completely normal as our feeding and exercise routines are likely different than yours.

What Vaccines Are Required?

The safety of your pet is our top priority. For our canine spa members, we will need proof of the DHPP, Rabies, Bordetella, and Canine Influenza (H3N8 and H3N2) vaccines.
For our feline guests, we will need to see proof of a current FVRCP and Rabies vaccine.
All vaccinations must be administered by a veterinary professional.

Can I bring my own food?

YES and we highly encourage it! The best thing for the health of your pet is to stay on their regular diet. Changing your dog’s diet may result in an upset stomach while staying at the Spa. If you bring food for your pet from home, we ask that you pre-bag the appropriate amount of food for your stay. We do have a premium veterinary diet, Purina EN, available for your convenience, should you run out or feed the same at home, at a cost of $1 per day. Please leave bowls at home because we provide them for all of our guests.

Can I have a tour of the facility?

YES! We love to show off our pet resort and you are more than welcome to tour anytime during our business hours. Once you have seen the Animal House Spa difference we are confident that you will not want to board your pet anywhere else!

Are reservations required?

It depends. Eventually, as our business grows, we will have to limit walk-ins for boarding and grooming services but as of now we allow walk-ins. In terms of making an appointment, feel free to call! We will eventually develop a system for online reservations.

What if my pet needs veterinary care while staying at the Spa?

We will first contact you at the numbers listed on your emergency contact list. If your pet needs veterinary care during his or her stay we will try to consult with your pet’s primary veterinarian. If this is not possible, we will work with one of several local veterinarians to resolve any medical situation that may arise. At the Animal House Spa, our goal is to be the best place for your pet when they aren’t at home, and that means ensuring a happy, healthy and safe environment.

Are there any restrictions at Animal House Spa?

We cater to all cats and dogs, regardless of breed or special needs. For their own safety and the safety of others guests, we are not able to accept unneutered male cats, guests in heat or those that may be coming into heat, guests that are pregnant, guests with open wounds, stitches or contagious diseases. We administer medications free of charge, however we are unable to give injections. If you have additional questions, please contact us at (985) 290-1370.